1. Terms of service

Please read these terms and conditions carefully. Flex3Drive is a small enterprise focused on the development and delivery of innovative and effective open sourced solutions in two key areas of 3D printing. The objective is to facilitate these innovative and unique solutions to you in a time and cost effective manner, to make 3D printing easier for you whilst producing better results at lower cost. In turn this directly influences the products, services, and the terms and conditions that act as the agreement between us for the products, services and information rendered. These are my (our) terms of service to you. When you place an order or use this site you agree to these terms and conditions and accept that all content is protected by applicable intellectual property and copyright laws.

  1. Orders and lead-times

Depending on order book, stock-holding, development work, support/HR levels and other factors at any given time, lead times for processing and completion of orders may vary between 2-10 working days. Delays beyond this will be notified at point of order or as soon as is known by email. An indication of current lead times can be provided if you contact us directly prior to placing your order. Usually all components or base materials are kept in stock, and orders processed accordingly. Where products consist of a kit of parts, we will usually have all these items in stock, and usually a number of base kits already picked and bagged waiting for final product specific components according to a specific product offering.

  1. Shipping and Delivery

Orders are shipped by Royal Mail or DHL as chosen during the checkout process. All orders (except UK 1st or 2nd class mail) will have tracking information or require a signature. Proof of postage is provided for UK 1st and 2nd class mail. When an order has been completed and is ready for shipping you will receive an email notifying you of this. If the email does not have tracking information a second email will follow usually within 48 hours containing tracking information although the package will have shipped sooner. When shipping via DHL your shipment will usually be delivered within 48 hours of dispatch to most international destinations. Royal Mail usually arrives within 5-7 working days but can take upto 10 working days depending on destination. It is important that you use the tracking information to track your parcel and ensure that you can make arrangements with your local postal carrier if you have to collect your item. Items that are returned as un-deliverable or unclaimed will be subject to a new shipping fee. If an item is being returned, we cannot reship until the original item has been received.

  1. Customs and Taxes

All orders are dispatched from the UK. As customer you are responsible for any customs fees and taxes that may be applicable in your region. Flex3Drive is classed as a Printer Part and as such falls under Tariff number 8443.911000 for printing machinery and should not incur local duties however this cannot be guaranteed. Full customs declarations are made prior to shipping which should ease the transit for your order through customs. Customs declarations will always carry the true net GBP value of your order and lower amounts cannot be added upon request.

  1. Warranty, Replacement and Returns.

Unless otherwise stated there is a 6 month warranty on Flex3Drive products and covers defects in workmanship, components or materials. It does not apply to products that have not been used in accordance with instructions or tampered with or modified in any way. If there is a fault with a product a replacement part will be shipped out. In cases of goodwill replacement where damage has occurred through incorrect assembly or usage, payment of or contribution toward shipping costs may be requested. It is rare that a faulty item would need to be returned and then only for purposes of research and development. In such cases where this is requested, the cost will be re-imbursed. A tracked or signed-for service must be used and proof provided to be re-imbursed. To return an unused product for a refund the product must be in its original packaging in a resalable condition with no missing components. The returning items must be shipped via a tracked and or signed service and the refund can only be processed once the returned items have arrived and been checked. The item can only be returned within 30 days of receipt and the return must be approved in writing. Upon receiving approval for a return, it must be dispatched back within a 7 day period. Custom orders cannot be returned.

  1. Intellectual Property

All intellectual property remains the sole property of Flex3Drive Ltd including but not limited to information contained within the website or support channels, downloaded files, logos and brand names, technical drawings, processes and at no point is any title or ownership or commercial license granted and is protected by trademark, patent, copyright and other proprietary ownership laws.

  1. Files and Downloads

Files made available through the Flex3Drive website remain the property of Flex3Drive Ltd and are released under a non-commercial GPL/CC-SA/NC license license with no title transferred. Files are for personal and hobby use only and commercial use of features designs or ideas contained within is prohibited without valid written consent.

  1. Termination

Access to the site maybe terminated without cause or notice and will result in all information associated with you being destroyed and any provisions outside of this agreement that should remain shall and will do so.

  1. Changes to this agreement

Changes to the agreement may be made and the right to do so at any time without notice is hereby reserved. Upon these changes your continued use of the website constitutes your acceptance of the new terms as published on this page from time to time.